With Hero’s new team structure you and an your practice staff will be able to collaborate more effectively when reviewing, assigning and processing requests.
You can now create and manage all your teams from one simple interface and assign users to them.
Requests can be assigned to either specific user or to a whole team
Administrators and clinical staff can now review and action requests that have been assigned to teams that they are a part of.
You can configure which team should automatically be assigned to a request when it comes in.
Care navigation requests can now be completed on behalf of patient. We have introduced the ability for proxies to submit requests on behalf of a patient registered at your practice.
When a user is submitting a request, they can now select that they are completing it for “someone else”.
All the patient details will be retrieved and kept up to date using the data provided by the patient demographic services, PDS.
The patient will need to verify their contact information for the proxy to complete the request, where the patient is then sent a confirmation of the submission.
Our work on aligning with the Online Consultation / Video Consultation (OC/VC) extended data collection goal, enables the collection and submission of critical data to the NHS. fostering a deeper understanding of demand and activity in general practice.
Providing detailed insights into the usage of online and administrative requests, not only aids local healthcare providers but also contributes to shaping national healthcare policies. It delivers the data necessary for understanding current trends and forecasting future needs in healthcare services.
When patients choose to be identified using their NHS number and date of birth, or demographic details, the system will verify and retrieve the patient information from PDS (Patient Demographic Service). This eliminates unnecessary steps and simplifies the user's interaction with the platform, enhancing the overall service accessibility.
Resolved an issue where availability beyond 4 weeks weren’t displaying to patients.
Resolved an issue where ‘Save to record’ column in the questionnaire table was displaying for Non-EMIS integrated practice groups.
Resolved issue where the patient actions were displaying behind the patient card on the appointment details page.
