You can have as many administrators on Hero as you need, change their permissions and map them to a practitioner where applicable.
In this support article we will walk you through adding or editing a practitioner within Hero.
Learn how to add or edit a location within Hero.
Login to multiple practices using one account
This article explains how to setup API keys to use partners platforms that integrate with Hero features
We recommend adding some information to your website to introduce Hero Health to your patients.
We recommend adding some information to your website to introduce Hero Health to your patients.
One of Hero's core functionalities is the ability to send a SMS or Email to a patient. Follow these simple steps to message a patient.
Learn how to view all sent messages, and interrogate the message delivery status.
When sending a message to a patient, you'll be prompted to choose a contact method, the channel through which the message will be delivered.
Learn how to create a questionnaire for patients to complete using the Hero Health platform.
Learn how to send a patient a questionnaire for completion.
Learn how to review a questionnaire response (and save to the patient's record)
Learn how to message a patient and invite them to submit a one-time reply, and where you can view one time replies when they're submitted.
Learn how to send a secure attachment to a patient via SMS or Email.
Learn what a self-booking link is, and how you can send self-booking links to patients.
Learn how to utilise message templates and how to manage your library of message templates.
Learn about SMS fragments and how to manage your costs effectively.
Learn what it is like for patients to engage with messages sent via the Hero platform.
If you're using EMIS Web and EMIS-X, you can access Hero's individual patient messaging by SMS, Email or NHS App.
Learn how to send a batch message to a cohort of patients through Hero.
Learn how to send a batch message with appointment self-booking links.
Learn how to send a batch message to a cohort of patients with a link to complete a questionnaire.
Learn how to add Hero's online booking functionality to your website.
Restrict which patients can book at your practice, based on age, gender and GP registration.
Learn how to setup networks and make appointment types visible to allow your partner sites to book into them.
Find out how use cross-organisational booking with networks
Learn how you can issue self-booking links that direct patients to book into services delivered by partner organisations.
Learn how to edit an existing intake form or create your own intake form to capture information from patients when booking.
Learn how to join a video consultation from the Hero application.
Learn how to perform different actions on the diary view within Hero
Learn how to use the Hero diary to book an appointment on behalf of a patient.
Learn how to view all appointments in Hero, download a CSV of all appointments booked and see the source of the booking.
Hero Health provides an automated appointment reminder system, helping to reduce no-shows and improve the overall patient experience.
Learn how to set a specific time window to limit when a patient can cancel or reschedule an appointment.
Learn how to configure basic appointment settings including appointment name, duration and location availability.
Understand how to get the most out of your inbox
Learn how to view and respond to patient request submissions through care navigation pathways.
Learn how to respond to a patient's care navigation request.
Learn how to assign a new episode to an individual or team at your practice.
Learn how to create Teams to help optimise care navigation.
Learn about what Care Navigation is, and how to use Hero's Care Navigation at your practice.
Learn how to add a new care navigation pathways or edit an existing pathway.
Learn how to create new Care Navigation Option type for your care navigation
Learn how to embed Hero's care navigation on your website.
Learn how to set a pathways visibility based on the time of day
Manage the volume of requests into your practice by applying daily limits on your online request options.
Learn how to update the yellow banners on your patient facing care navigation pages.
Learn about whether Hero's Care Navigation solution is a medical device
Is there a way we can use a test patient to check what the patient will see?
Learn how to submit a request on behalf of a patient.
Ensure requests reach the right admin or team automatically.
Learn how to start sending SMS messaging with Hero using Firetext
Learn how to connect your Hero account to Stripe, so that you can issue invoice and collect payment. Learn about Stripe pricing.
Learn how to create and issue an invoice to a patient through Hero Updated over a year ago
Find out how to setup Memberships and link them to Stripe to create subscriptions.
Learn how to use Stripe products within Hero.
Learn how to report on your invoices and track unpaid invoices Updated over a year ago
Learn how to configure patient information with Stripe invoicing & subscriptions
Updated over a year ago Learn how to store a credit or debit on a customer account
If you need to find a list of customers who have made payments through Stripe within a specific time period, follow the steps below. This guide will help you retrieve the ne
Find out how to turn on your SignatureRx integration with Hero Health.
See what patients see when issued with a Signature Rx prescription.
Learn how to install and set up Hero Sidekick, the companion for EMIS or SystmOne.
Having trouble with Hero Sidekick? This guide walks you through common installation, connectivity, and patient data issues.
Use these steps once on each EMIS Web workstation that needs the Hero Sidekick toolbar.
Learn how to use Task Manager or restart your PC to restore Hero Sidekick connection.
Learn how Hero integrates with SystmOne using a Gateway PC and Hero Sidekick for seamless patient record syncing.
Once Sidekick is connected, you’ll need to configure how bookings from Hero flow into SystmOne.
The unregistered patient flow ensures appointments are still created and later linked to the correct patient.
In this article we'll explore how you can retrieve a patient's record from your SystmOne to use Hero features such as booking, messaging and care navigation.
This article takes you through creating a new user at your GP practice in order to create a Hero hosted gateway connection to SystmOne.
