We are pleased to announce a new feature which allows administrators to submit care navigation requests on behalf of patients. This enhancement ensures that all patients, including those who may not be digitally proficient, have equal access to healthcare services. The intuitive submission process is designed to streamline the way care requests are handled, benefitting both healthcare professionals and patients alike.
Working across multiple teams often presents a unique challenge of having to spend time just to understand what has already happened, rather then focusing on delivering care. With our new care history timeline you can see all the relevant information in one simple interface. Spend less time chasing people up and spend more time caring for patients.
As part of Hero’s care history timeline all the changes to a request can now be accessed in one place. In the care history timeline you can see:
When a request was made.
When the status of the request was change and by who.
Who has been and is assigned to the notification.
If the request has been saved to the patient EHR record.
And if the request has been responded to.
Primary care teams are under enormous pressure from patients and NHSE to perform more efficiently and provide care to more and more people without compromising the quality of care. This means there is little time to review their previous work or analyse how the process could be streamlined.
Our care navigation dashboard means teams have these insights at their fingertips without configuration or setup. The insights from the dashboard can help practice teams find out how to optimise the process and manage their resources more effectively.
Data Dashboard for online consultations/requests
Time-based filters
Exporting of data via CSV
We've introduced a new feature that allows users to tailor the outcomes recorded against patient requests to match the specific workflows and needs of their practice groups. This enhancement provides greater flexibility and ensures that the diverse operational modes of various practices can be accurately and efficiently managed within our system.
Created a mechanism to capture reporting data for care navigation submissions.
UI changes to the Notifications sidebar.
Authentication improvements for PDS when patients are submitting a request.
Resolved a 500 error when booking an appointment through the NHS booking flow.
Resolved issue where archived practitioners where displaying in the booking link modal.
Resolved issue when a message template is added with a placeholder link, a different link option could overwrite the template.
Resolved an issue when switching contact methods; the default SNOMED code wouldn’t update to reflect the relevant contact method.
Resolved an issue where Pathway with no request appears in pathway selector with wrong submission type.
Resolved an issue where a file is attached to a request and submitted an error occurs.
