We’ve recently made an improvement to our EMIS availability syncing to reduce unnecessary load and improve overall performance and stability. What this means for you:
In most cases, you should see faster and more reliable availability syncing.
As part of this change, we now sync a more focused set of appointment types/slot types, based on what’s needed for booking and availability.
If you notice a specific appointment type/slot no longer syncing correctly/missing availability when it previously did, please let us know so we can check whether that slot type has been filtered out from being synced with EMIS unintentionally.
The appointment type/slot type
When you last saw it working
We can then quickly review and, if needed, re-enable syncing for that slot type.
We will release a second update in the coming weeks, which will allow you the flexibility to turn on the EMIS sync on a slot type by slot type basis via our settings. This means the power is in your hands for which appointment types are synced, with performance increasing if you reduce the number of slot types you’re syncing with EMIS.
