We're thrilled to announce a significant upgrade to the Hero platform that focuses on strengthening security measures and enhancing user experience. Our team is dedicated to continually improving our service, ensuring that it remains secure, efficient, and user-friendly. The upcoming updates are a testament to this commitment, and we're excited to share the details with you.

In our ongoing effort to safeguard your data, we're introducing an enhanced password policy. This update requires all users to create stronger passwords, significantly boosting your account's defence against unauthorised access. We'll guide you through the process of updating your password, making it straightforward to comply with the new standards.

Multi-Factor Authentication (MFA) Powered by Kinde

Elevating our security measures further, we're integrating Multi-Factor Authentication (MFA) into the Hero login process. MFA is a proven method to prevent unauthorised access, and we're offering it with flexible options – it can be either optional or mandatory, based on your preference. Upon login, you'll be prompted to verify your identity using a secondary method, such as a code sent via email or generated through an authenticator app. This extra layer of security aligns with the latest guidelines from the National Cyber Security Centre, ensuring your data remains protected.

These changes are just the beginning. We're committed to continuously improving Hero, ensuring it not only meets but exceeds industry standards for security and usability.

Administrators now have the ability to perform essential actions directly from anywhere the patient card appears, enabling more efficient navigation and management of patient workflows. 

Hero Health changelog

Enhanced authentication via Kinde