Requests

Building further robustness and stability to our SystmOne integration that will allow for better connectivity and appointment syncing

Build an embeddable element to allow form templates to be created via a partner integration

Build further on the APIs to allow all Care navigation functionality to be available via the API

A fresh new look for campaigns supporting functionality to allow booking links with multiple locations, availability windows and more.

Provides the ability to remove need for unregistered patients, taking an admin and support burden from us and partners

Genuine interoperability for S1/EMIS for Availability, WTR, booking, Search, Merge

Facilitates a stronger onboarding experience for customers and partners

Proposal to shift Hero’s booking model to a synchronous flow. Where confirmation is only shown once the appointment is successfully saved in the EHR (EMIS/S1).

APIs to manage the appointment settings via the API

Giving users the ability to write internal notes on episodes message inline and have true threaded conversations within the inbox.

Rebuild the diary view to benefit from the availability and appointment service improvements that create a more accurate depiction of the Hero EMIS diary

A big update to our smart toolbar that lives on top of EMIS or SystmOne. This update will bring all the most-used Hero features directly into the EHR — helping you get more done, without changing how you work.

A new availability service that improves the speed and reliability of EMIS appointment syncs in Hero. This change replaces the older “recent changes” approach, which could occasionally miss updates and cause mismatches in online booking.

Working through known issues and overall improvements to Sidekick reliability and performance.

The memberships functionality is currently quite painful for new users. The goal is to improve the experience so it's a less Hero-led and more practice-led onboarding experience.

Further stability and scaling work on the availability service.

Currently under consideration.

Appointment scheduling for SystmOne with capabilities including availability checks, booking functionality, and cancellation processes, with primary focus on delivering these enhancements to partner practices to ensure consistent scheduling experiences across both platforms.

Create a prescription integration for Practices to dispense prescriptions using Pharmacierge.

Create a prescription integration for Practices to dispense prescriptions using Chemist4U.

Clinicians can create sections that write to record in with consultation headers for EMIS & SystmOne.

An enhanced patient dashboard that focuses on expanding filtering capabilities for patient-admin interactions. This will provide practice staff with improved insights and auditing capabilities within Hero.

This will provide stabler releases of features to Sidekick creating a more seamless experience.

A new interface with better performance, usability. What's more; clinicians will now have the added option to send a prescription to a pharmacy for the patient to collect.

The objective of this project is to create a new element, to house the existing Hero tasks structure, the key deliverables are to have an embeddable element within the rails app, where users can view & action core app tasks (care nav, appts and comms).

Coming soon, clinicians will have the ability to post prescription items directly to the patient as well as view any issued prescriptions from the Hero admin portal.

Now when you're viewing any patient, we'll instantly surface unregistered patients with a clear visual badge and give you one-click matching to your EHR records (EMIS/SystmOne). No more hunting through systems or wondering if you're looking at the right person. Can't find an automatic match? No problem – you can manually link patients in seconds. Found a duplicate? Our new merge function lets you consolidate records instantly, keeping your Hero database clean and your workflow smooth. The result: Less admin time, fewer errors, and complete confidence that you're always working with the right patient data.

After introducing tables within the patient dashboard highlighting interactions made per patient, we want to provide further detail for each interaction gaining more insight and context around, messaging, bookings, questionnaire submissions and more.

Allowing patients