We're excited to announce the release of our new availability service that improves the speed and reliability of EMIS/S1 appointment syncs in Hero. We’ve upgraded how Hero reads availability from EMIS/S1 to make booking smoother and more reliable for both staff and patients.

Changes you make in EMIS/SystmOne - creating slots, adjusting times, cancelling sessions - now appear in Hero within minutes, not long delays.

If a sync fails or EMIS/SystmOne misses an update, Hero will fix it automatically on the next refresh.

You can now connect Hero to Pharmacierge so you prescribe and send private prescriptions through a single, integrated workflow. The app pulls prescriber and surgery details, supports comments, and captures only the minimal data needed to complete a safe, compliant prescription quickly.

Avoid rekeying, and give patients a better experience from prescription to delivery. Go to Apps → Pharmacierge to connect your account.

You can now dispense private prescriptions via Chemist4U directly from Hero. The integration streamlines prescriber lookup, ensures accurate GMC and surgery details in the payload, and keeps medication and codes aligned to practice standards.

This matters because you save time and reduce errors, with reliable updates on prescription status. Go to Apps → Chemist4U to connect your account. 

Hero Health changelog

EHR availability service