We've rebuilt how Hero writes clinical entries to EMIS and SystmOne. The information saved to the patient record is the same, but how it's structured, labelled, and presented has been significantly improved.

What’s changed?

Readable entries in EMIS Care History

• Previously, every Hero entry in the EMIS Care History tab appeared with a generic "SNOMED codes" label and no readable term. In this update, the actual SNOMED clinical term is written to the record. Hero entries now display with a descriptive name (for example, "Influenza vaccination invitation short message service text message sent") and are searchable alongside entries from other clinical systems.

Structured Clinical Safety block

• Every entry now starts with a clearly labelled metadata header: record type, who it was sent to, contact details, who saved it, when, and a unique WriteToRecordID that links back to the specific action in Hero. This supports clinical audit and makes it easy to trace any record entry.

Clearer content layout

• Message content, form responses, and consultation notes are now presented in separate, labelled sections rather than a single block of text.

Real-time save status in the inbox

• When you click Save to Record, the button now locks immediately and shows a live status: "Saving message to record", then "Saved to record" (green) or "Failed to save" (red). If you navigate away while a write is in progress and come back, the status reflects the real outcome rather than resetting. No more clicking Save to Record a second time because it looked like nothing happened.

Automatic retries

• If a write fails due to a temporary connection issue, Hero now retries automatically (up to five attempts) before raising a failure notification. This reduces unnecessary failure alerts in your inbox for transient problems.

Nothing changes about how you use it.

The Save to Record button, the toggle in the message builder, and the inbox notifications all work exactly as before. All new writes use the new format. Existing entries already in your EHR remain in their original format and are not changed.

Feedback and questions

Please let us know if you have any questions or feedback on the updates! Let us know the WriteToRecordID associated with your questions as specified bellow':

• Each entry now includes a unique WriteToRecordID in the Clinical Safety block. If you ever need to query a specific record entry, sharing this ID with Hero support allows us to look up exactly what was written and when.