New

Search the inbox by patient. A new search button at the top of the ticket list lets you find a patient by name, NHS number, date of birth or EHR patient ID and filter the inbox to all of their tickets. A fuller write-up will follow. Find out more

Improvements

More reliable availability for EMIS practices. For EMIS practices, if one session can't be read from EMIS, the rest of your availability still updates. This means patients see freed-up appointments sooner, rather than the whole window waiting for the next refresh.

Faster campaign pages. Campaign pages now load in roughly half the time for campaigns with many recipients.

Notifications sent more promptly at busy times. Automated notifications delays have been reduced during the busiest weekday mornings.

Simpler patient name searching. You can search patients with a single full name, matched against first name and surname in any order.

Fixes

No more false "Unknown error" after booking. In the inbox, patient dashboard and Sidekick, a booking that has gone through is no longer occasionally reported as failed. Opening, changing or cancelling an appointment straight after booking also works reliably.

Rescheduling and cancelling follow the right route. Rescheduling or cancelling now follows how each appointment was originally booked, so you no longer see a "slot no longer available" message in error. Bookings made into another practice group now use that group's own booking settings.

Large EMIS attachments open in full. For EMIS practices, large patient documents retrieved from EMIS now download in full. Files over 50 MB can't be opened from Hero and now show a clear message rather than an error.

Campaign appointments stay linked. Removing a patient or message from a campaign no longer affects appointments that were booked through other links.