In this release, we’ve introduced several enhancements to optimise your Care Navigation experience and keep your team on track. From integrated appointment booking links to daily request limits to pathway reordering, these improvements make it easier to manage patient submissions and workload. Patients now receive confirmation emails for their care requests, and temporarily unavailable services appear as disabled rather than hidden. Additionally, new inbox filters and task status options help teams coordinate effectively, while bug fixes ensure external URLs and empty forms work smoothly.

Care navigation enhancements & new features

We’d love to hear your feedback on these new features. Please feel free to reach out to our support team (

) or submit a feedback form using the ‘Chat to us’ option at the bottom left of the screen when logged into Hero.

Hero Health changelog

Care Navigation: Check out our smarter & faster care navigation!