Care navigation introduces streamlined patient access to a variety of health care options and resources. Patients can now visit a centralised hub for their practice, select from a series of care requests, and be directed to the appropriate care.

Administrators can disable and enable patient pathways based on preconfigured settings, providing healthcare professionals to more effectively manager the volume of patient requests.

This enables healthcare professionals to collect essential information from patients as they progress through care navigation pathways with greater ease and flexibility.

Administrators can effortlessly view active requests, add new ones, make necessary edits to existing requests, or archive outdated requests to maintain an organised and efficient care management system. 

Administrators are able to edit and save 'In hours' and 'Out of hours' confirmation messages, ensuring tailored communication for patients.

Hero Health changelog

Introducing Care Navigation