With Hero’s new team structure you and an your practice staff will be able to collaborate more effectively when reviewing, assigning and processing requests.

Care navigation requests can now be completed on behalf of patient. We have introduced the ability for proxies to submit requests on behalf of a patient registered at your practice.

Our work on aligning with the Online Consultation / Video Consultation (OC/VC) extended data collection goal, enables the collection and submission of critical data to the NHS. fostering a deeper understanding of demand and activity in general practice.

Providing detailed insights into the usage of online and administrative requests, not only aids local healthcare providers but also contributes to shaping national healthcare policies. It delivers the data necessary for understanding current trends and forecasting future needs in healthcare services.

When patients choose to be identified using their NHS number and date of birth, or demographic details, the system will verify and retrieve the patient information from PDS (Patient Demographic Service). This eliminates unnecessary steps and simplifies the user's interaction with the platform, enhancing the overall service accessibility. 

Hero Health changelog

Care Navigation: Admin teams, proxy submissions and more...