Why this happens
Each person has their own set of on/off permissions, set by someone at your practice with Settings permissions. A menu only appears when that person's permission is on and your practice is set up to use the feature.
The main permissions are:
Settings: can open and change Hero's settings.
Hero toolbar: can use the Hero toolbar.
Patient tables: can view patient lists.
Notifications table: can see notifications.
Practitioners table: can edit practitioners.
Patient messaging: can message patients.
Diary sidebar and Diary invert: diary tools.
Can book custom times and Create availability: booking options (Create availability is only for practices not using EMIS or SystmOne).
Care navigation: can edit care navigation settings.
People can also be limited to certain Locations and Practitioners, so they may see fewer appointments and invoices than you.
Each person also has a Role (for example Receptionist or Clinical Practitioner). For now the role only controls clinical record actions, such as Write to record. Menus are still controlled by the permissions above.
Some menus depend on how your practice is set up rather than on the person. For example, Firetext settings only appear for practices that send texts through Firetext, and Care navigation only appears for practices that use it. If nobody at your practice can see something, it's probably a practice setting.
What you can do
Check you have Settings permissions yourself.
Go to Settings > System & account > Admin accounts.
Find your colleague, click Options > Edit, and check their permissions, locations and practitioners.
Switch on what they need and save.
Ask them to refresh the page.
If they work across several practices, check they're in the right one using the dropdown in the top-left corner.
When to contact us
Use the support form (https://herohealth.fillout.com/supportform?partner=Direct) if:
nobody at your practice can see a feature you expect to have
you switched a permission on and it made no difference
nobody at your practice has Settings permissions any more
Related articles
Manage admins
How do I remove a member of staff who has left, and how do I give someone their access back?