Efficient communication and task delegation are critical in healthcare environments. Hero, provides tools to create teams and assign notifications for streamlined workflows. This guide outlines how you can use Teams within Hero to optimise submission assignment processes.<h1>Creating teams in Hero</h1>Hero allows you to organise users into teams, such as an Admin Team or a Clinical Team, to manage specific tasks efficiently. By grouping users into these teams, you can:<ul class="accent-bullets"><li>Assign notifications directly to the relevant group, ensuring timely responses.</li><li>Tailor workflows to suit the unique needs of different departments or roles.</li></ul>For example, you might create an Admin Team to handle administrative tasks and a Clinical Team for patient-related communications. Once teams are set up, submission assignments can be routed automatically to the appropriate group, reducing confusion and delays.<ol class="steps-list"><li>To create an admin team sign into Hero and select Settings &gt; System &amp; account &gt; Admin teams.</li><li>Click +Create a team.</li><li>Give your team a name and add one or more members.</li><li>Click Create team and your team will be saved.</li></ol><img src="https://uploads.productlane.com/04ac0170c9038a7c22770d3ecd03bfc4.gif" data-processed-src="https://uploads.productlane.com/9ea52b88ca0f88150fa523cd4582813d.jpeg" data-original-src="https://uploads.productlane.com/04ac0170c9038a7c22770d3ecd03bfc4.gif"><h1>Assigning tasks to teams</h1>Once your teams are created in Hero, you can:<ol class="steps-list"><li>Specify on each care navigation request, which team (or user) will be assigned to request when a submission is completed.</li><li>When a submission task has been created you can also change the team or user it is assigned to from within the inbox.</li><li>Ensure that all members of the assigned team have access to the necessary information to act promptly.</li></ol>This feature helps maintain accountability while simplifying the process of keeping everyone informed.<img src="https://uploads.productlane.com/2c09cb0eb27e4b25135bb1fabf4dbd4c.gif">To assign automatically assign a task to a team or user, go to Care Navigation and open the request you'd like to assign. Then select Inbox assignment and click on the staff member or team you'd like to be automatically assigned<img src="https://uploads.productlane.com/2cb986ad64f214dd9bbee237f0440563.gif">To assign a team to a notification, go to the Inbox and Care Navigation and then click on the Staff member column and click on the team in the dropdown.<h1>How to Create a Team</h1>Creating a team in Hero is straightforward.<a href="https://intercom-help.eu/herohealth/en/articles/133190-teams-how-to-create-new-teams-and-add-users-to-your-teams" target="_blank" rel="noreferrer nofollow noopener" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Learn how to create a team</a>By following these steps, you can enhance coordination across departments and ensure that submissions are handled efficiently. Start using Teams in Hero to optimise your care navigation workflow!

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Learn how to create Teams to help optimise care navigation.

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