Within the Hero platform, you are able to book appointments directly into the diary on behalf of a patient.Once you are in the diary view, click the +Create booking button or click into the slot that you wish to book. This will open the booking modal. From here you:<ol class="steps-list"><li>Find the patient you want to book for</li><li>Select the relevant appointment, location and practitioner</li><li>Select your preferred time</li><li>Complete any intake forms</li><li>Add a reason for the appointment</li></ol><div data-loom-video=""><iframe class="aspect-video" width="100%" height="auto" allowfullscreen="true" frameborder="0" src="https://www.loom.com/embed/12e41d3a94c6452ebe2866993799cecc?sid=acae423d-993a-4631-9763-f52685893310"></iframe></div>For private practices with our Stripe integration turned on (and with a fee setup for the appointment, in the appointment settings), you can optionally raise an invoice and collect payment.<h2>Reschedule or cancel an appointment on behalf of a patient</h2>To reschedule or cancel an appointment on behalf of a patient:<ul class="accent-bullets"><li>From the patient's dashboard - Click the 3 dots next to the appointment you want to adjust, and then click 'Edit' or 'Cancel'</li><li>From the appointment page - Click 'Edit' to reschedule or 'Cancel'</li><li>From the diary - Navigate to the appointment you would like to cancel or reschedule and click on it. Then click 'Edit' to reschedule (or adjust the appointment type) or 'Cancel'</li></ul><img src="https://uploads.productlane.com/8c7cda79b96693c32d4c93a9aa71899b.gif">

Appointments

Learn how to use the Hero diary to book an appointment on behalf of a patient.

Book an appointment

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Practitioners

Locations

Multi-tenancy

API keys

Introducing NHS patients to Hero

Introducing private patients to Hero

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Contact methods

Questionnaires

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Patient replies

Send an attachment

Self-booking links

Message templates

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EMIS-X

Individual messaging

Send a batch message

Uploading patients

Batch messaging

Online booking

Appointment restrictions

Networks

Cross-org booking

Cross-org self-booking links

Intake forms

Video appointments

Diary view

Reporting

Reminders mailers

Cancellation policy

Appointment types

Patient submissions

Assigning admins

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Patient access

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Daily limits

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Medical device status

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Stripe: Invoicing

Stripe: Take payments

Stripe: Products

Stripe: Reporting

Stripe: Patient details

Stripe: Customers

Stripe: Branding

Stripe: Patients payments

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Troubleshooting

EMAS Manager

Multiple instances of EMIS Web running on the PC

.Net 3.5 required for Sidekick to function

Hero Sidekick

Getting started

Gateway PC setup

Booking configuration

Unregistered patients

Retrieve patient records

Hero hosted integration guide

SystmOne

EMIS

Patient merging

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Patients

Feature requests

Sub-processors

Multi-Factor Authentication (MFA)

About the Hero platform

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Hero Health