<p>We recommend adding some information to your website to introduce Hero Health to your patients.</p><p>When you start using Hero, we recommend adding some content to your website to introduce Hero. This is because whilst all of our patient-facing pages are branded and use your branding colours, occasionally our name will be visible in the weblinks that are sent to patients for messaging, or the links used for booking or care navigation. You're welcome to use the text below, or write your own content.</p><hr><h2><strong>Recommended text:</strong></h2><p><a href="https://www.herohealthsoftware.net/" target="_blank" rel="nofollow noopener noreferrer" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Hero Health</a> is a platform used by private practices to communicate with patients. Hero integrates with our medical record systems, and gives us a simple set of tools for communicating with you.</p><p>Using Hero, we're able to:</p><ul class="accent-bullets"><li><p>Send SMS, Email and NHS App messages to you, our patients</p></li><li><p>Invite you to submit information through structured questionnaires</p></li><li><p>Accept online bookings</p></li><li><p>Invoice patients for appointments and services</p></li></ul><p>For more information about Hero, you can view this page on Hero's website: "<a href="https://www.herohealthsoftware.net/nhs-blogs/hero-health-for-patients" target="_blank" rel="nofollow noopener noreferrer" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Hero Health - For Patients</a>"</p><hr><h1><strong>Frequently Asked Questions About Hero Health</strong></h1><p>To help you better understand how Hero Health support patients, here’s a list of frequently asked questions.</p><h2><strong>What is Hero Health?</strong></h2><p>Hero Health is a secure, platform that allows patients to engage with their private practices online, simplifying appointment scheduling, online consultations, and invoicing.</p><h2><strong>Why should I (as a patient) use Hero Health?</strong></h2><p>Hero Health provides a convenient and secure way to communicate with your healthcare professional. It enables quicker appointment bookings, easy invoicing, and secure communication with your practice.</p><h2>How does Hero Health protect my data?</h2><p>We comply with the highest data protection standards set by NHS bodies and the UK government. Your data is encrypted during transmission and storage, accessible only by those involved in your care, and never sold to third parties.</p><h2><strong>Who can access my information?</strong></h2><p>Hero is a data processor, not a data controller. Only authorised healthcare professionals involved in your treatment can access your information, and only healthcare professionals and practices are data controllers of your data. Hero Health has strict access controls to ensure your data remains private.</p><h2><strong>Can I book my own appointments?</strong></h2><p>Where enabled by a practice, you can use Hero Health's self-booking feature to manage your appointments directly online. This eliminates the need to call your practice, saving you time and effort.</p><h2><strong>Do I need to download any software to use Hero Health?</strong></h2><p>Hero Health is accessible on any device connected to the internet and does not require additional software downloads. You can access it directly from your web browser.</p><h2><strong>Is Hero Health accessible for people with disabilities?</strong></h2><p>Yes, we are committed to making our platform accessible for everyone, on patient facing screens we adhere to Web Content Accessibility Guidelines (WCAG) 2.1 AA standards.</p><h2><strong>Is there a cost to use Hero Health?</strong></h2><p>No, Hero Health is free to access for patients. Hero Health is funded by your practice as part of their service.</p>

Onboarding

We recommend adding some information to your website to introduce Hero Health to your patients.

Introducing private patients to Hero

Invite admins

Practitioners

Locations

Multi-tenancy

API keys

Introducing NHS patients to Hero

Send a message

View sent messages

Contact methods

Questionnaires

Questionnaire links

Questionnaire responses

Patient replies

Send an attachment

Self-booking links

Message templates

SMS fragments

What patients see

EMIS-X

Individual messaging

Send a batch message

Uploading patients

Batch messaging

Online booking

Appointment restrictions

Networks

Cross-org booking

Cross-org self-booking links

Intake forms

Video appointments

Diary view

Book an appointment

Reporting

Reminders mailers

Cancellation policy

Appointment types

Appointments

Patient submissions

Assigning admins

Teams

Respond to a patient

Inbox

Get started

Pathways

Request templates

Patient access

Schedule access

Daily limits

Page messaging

Medical device status

Testing pathways

Submit a request

Auto-assign requests

Care navigation

SMS (Firetext)

Stripe: Get started

Stripe: Invoicing

Stripe: Take payments

Stripe: Products

Stripe: Reporting

Stripe: Patient details

Stripe: Customers

Stripe: Branding

Stripe: Patients payments

Apps

Get Started

Troubleshooting

EMAS Manager

Multiple instances of EMIS Web running on the PC

.Net 3.5 required for Sidekick to function

Hero Sidekick

Getting started

Gateway PC setup

Booking configuration

Unregistered patients

Retrieve patient records

Hero hosted integration guide

SystmOne

EMIS

Patient merging

Submit a quick consult

Patients

Feature requests

Sub-processors

Multi-Factor Authentication (MFA)

About the Hero platform

Docs

Hero Health