What is individual patient messaging?

Hero's individual messaging allows you to send communications by SMS or Email to individual patients.

For SMS communications, you can send a short message (up to 600 characters) directly to a patient's mobile number. SMS are charged directly by our integrated SMS gateway 'Firetext'. By default, patient's can't reply to your SMS message - although, you can opt to include a one-time link for patients to respond with text, images or documents.

For email communication, there is no restriction on the length of your message. The message is sent from a 'no-reply' Hero email address, although you can include a link for patients to submit a one-time reply with text, images or documents.

When would you use patient messaging?

There are many ways to use messaging to communication with your patients. A few to consider could be:

To inform a patient of test results from a recent appointment.

Offering a follow up appointment after a recent consultation.

Offering a free NHS health check using the self-booking links.

Responding to a query raised by a patient.

Requesting information from a patient using our 'allow response' feature e.g a description of their health issue accompanied with an image upload.

How to send an SMS or Email to a patient

Once signed into the Hero platform, you can either use our Quick actions to find a patient and message them, or you can message from directly within a patient context.

Send a message using Quick actions

To send a message from the Quick actions dashboard:

Select 'Send message'
Find the patient you wish to message
Write your message, including any links
Send your message

What is individual patient messaging?

Hero's individual messaging allows you to send communications by SMS or Email to individual patients.

When would you use patient messaging?

There are many ways to use messaging to communication with your patients. A few to consider could be:

To inform a patient of test results from a recent appointment.
Offering a follow up appointment after a recent consultation.
Offering a free NHS health check using the self-booking links.
Responding to a query raised by a patient.
Requesting information from a patient using our 'allow response' feature e.g a description of their health issue accompanied with an image upload.