If Hero Sidekick isn’t connecting properly to EMIS Web, the most common cause is multiple copies of EMIS running in the background. This can prevent the Sidekick toolbar from launching or detecting the correct patient.<hr><h1>Quick Fix: Restart your PC</h1>The fastest way to resolve this is to:<ol class="steps-list"><li>Close all EMIS Web windows</li><li>Restart your computer</li></ol>After rebooting, launch EMIS Web and Sidekick as normal.<hr><h1>Manual Fix (Advanced)</h1>If you want to fix it without restarting:<ol class="steps-list"><li>Press Ctrl + Alt + Delete and select Task Manager</li><li>In the Processes tab, scroll down to Background processes</li><li>Look for additional instances of EMIS Web (you may see more than one)</li><li>Click on each EMIS Web entry and press End Task</li></ol>Once only one instance of EMIS Web remains, restart Hero Sidekick.<hr><h1>Still having issues?</h1><ul class="accent-bullets"><li>Double-check that EMIS and Sidekick are fully closed and restart your PC then reopen. </li><li>If problems persist, contact Hero support at <a href="mailto:support@herohealth.net" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">support@herohealth.net</a></li></ul>

Hero Sidekick

Learn how to use Task Manager or restart your PC to restore Hero Sidekick connection.

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