If Hero Sidekick isn’t connecting properly to EMIS Web, the most common cause is multiple copies of EMIS running in the background. This can prevent the Sidekick toolbar from launching or detecting the correct patient.
The fastest way to resolve this is to:
Close all EMIS Web windows
Restart your computer
After rebooting, launch EMIS Web and Sidekick as normal.
If you want to fix it without restarting:
Press Ctrl + Alt + Delete and select Task Manager
In the Processes tab, scroll down to Background processes
Look for additional instances of EMIS Web (you may see more than one)
Click on each EMIS Web entry and press End Task
Once only one instance of EMIS Web remains, restart Hero Sidekick.
Double-check that EMIS and Sidekick are fully closed and restart your PC then reopen.
If problems persist, contact Hero support at [email protected]
