This series of articles will walk you through getting connected, setting up your booking configuration, and understanding how Hero works with patient records in SystmOne.<h2>What the integration enables</h2>With SystmOne connected to Hero, you can:<ul class="accent-bullets"><li>Book, cancel, and reschedule appointments directly into SystmOne.</li><li>Save messages, attachments, and questionnaires to patient records in SystmOne.</li><li>Run campaigns and communications with full record keeping.</li></ul><h2>How the connection works</h2>The integration is powered by Hero Sidekick - a lightweight app installed on one of your practice PCs that also runs SystmOne.<ul class="accent-bullets"><li>Sidekick authenticates your Hero account with SystmOne.</li><li>Once connected, Hero can read and write information securely into your clinical system.</li><li>You’ll see a connection indicator inside Hero confirming when SystmOne is active.</li></ul><h2>What’s next</h2>To get started, follow our step-by-step guides:<ol class="steps-list"><li><a href="https://support.herohealth.net/en/articles/270649-using-hero-with-systmone-understanding-the-need-for-a-gateway-pc-and-sidekick" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Setting up Hero Sidekick</a> – installing and connecting your practice.</li><li><a href="https://support.herohealth.net/en/articles/410007-booking-configuration-in-hero-with-systmone" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Booking configuration</a> – mapping your locations, practitioners, and slot types.</li><li><a href="https://support.herohealth.net/en/articles/410010-understanding-the-unregistered-patient-flow-in-systmone" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Unregistered patient flow</a> – how Hero handles patients who aren’t yet in your SystmOne records.</li></ol>

SystmOne

Getting started

Invite admins

Practitioners

Locations

Multi-tenancy

API keys

Introducing NHS patients to Hero

Introducing private patients to Hero

Onboarding

Send a message

View sent messages

Contact methods

Questionnaires

Questionnaire links

Questionnaire responses

Patient replies

Send an attachment

Self-booking links

Message templates

SMS fragments

What patients see

EMIS-X

Individual messaging

Send a batch message

Uploading patients

Batch messaging

Online booking

Appointment restrictions

Networks

Cross-org booking

Cross-org self-booking links

Intake forms

Video appointments

Diary view

Book an appointment

Reporting

Reminders mailers

Cancellation policy

Appointment types

Appointments

Patient submissions

Assigning admins

Teams

Respond to a patient

Inbox

Get started

Pathways

Request templates

Patient access

Schedule access

Daily limits

Page messaging

Medical device status

Testing pathways

Submit a request

Auto-assign requests

Care navigation

SMS (Firetext)

Stripe: Get started

Stripe: Invoicing

Stripe: Take payments

Stripe: Products

Stripe: Reporting

Stripe: Patient details

Stripe: Customers

Stripe: Branding

Stripe: Patients payments

Apps

Get Started

Troubleshooting

EMAS Manager

Multiple instances of EMIS Web running on the PC

.Net 3.5 required for Sidekick to function

Hero Sidekick

Gateway PC setup

Booking configuration

Unregistered patients

Retrieve patient records

Hero hosted integration guide

EMIS

Patient merging

Submit a quick consult

Patients

Feature requests

Sub-processors

Multi-Factor Authentication (MFA)

About the Hero platform

Docs

Hero Health